Returns & Refunds Policy
At EcoFlow, we stand by the quality of our sustainable energy solutions and offer a 30-day hassle-free return policy for all electronics in their original condition. If you are not completely satisfied with your purchase, we are committed to providing a seamless exchange or refund process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Electronics
Securely place the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to EcoFlow
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing